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Frequently Asked Questions

We have put together some common questions that we receive.  If you do not see your question here (or even if you do!), feel free to reach out.  We love this stuff!

Shipping

Packages are shipped from our facility in Burlington, Ontario, Canada using UPS, and other 3rd party courier services.  Shipping prices are included at checkout and reflect pre-negotiated discounted rates. Following the completion of your transaction, you'll receive a tracking number in a confirmation email from one of our customer service team members.

Returns

paq inspects all materials before leaving our facilities.  If for some reason there is a problem with your order, we will take reasonable steps to remedy the situation which may include a full return.  If a claim is being made, it must be registered with our team within 7 days of receipt, and the buyer must retain all packaging materials.  See terms and conditions for further detail.

Where are your boxes produced?

Unlike other online box companies, we print boxes at our very own facility in Burlington, Ontario Canada.  We have a tight supply chain with local raw material suppliers, fast operations at our factory and volume buying with major shipping companies.  This means you get your package made as you want it, and quickly.

Are your boxes recyclable?

We print on a variety of cardboard and paper stocks, many of which are recyclable.  To aid in your desire to source sustainable materials, we clearly demarcate which materials are recyclable and/or produced using sustainable sources.

How long does it take to get a quote?

Once you specify your box type, dimensions and volume, you will see an instant quote on the site.  As you move through the process, your quote will update in real-time, whether you add features or eliminate them.  You can select your box style, quantity, size, material and 1-sided vs. 2.-sided print. 

How are prices determined?

The price is based on how many sheets of supply are needed, how much ink will be used, and the volume of the order (cost per unit decreases the more you purchase.  If you have any questions at any point, we will be happy to help you out.

How long will it take for me to receive my package?

Because we produce our boxes ourselves, here in Canada we can print and ship them quickly.  We aim to ship all orders in 5 business days or less.  Depending on which shipping option you choose, and where you live, the typical transit time is 1 to 6 days in North America.  Larger or custom orders may take longer, in which case we will work with you on the timeline.  At highly busy times of the year (e.g. pre-holiday), our fulfillment times may take longer to complete, and shipping companies may be slower.

Can I design my artwork in another program, like Adobe Illustrator?

Absolutely.  You can download a dieline and the manipulate your artwork in your favourite program.  Alternatively, you can email your dieline to us and we can will you with a quote ASAP.

How will I know what my box will look like before I pay for it?

As you create your box, you will see a 3D rendering of how it will look.  Should you wish for a proof, you can download, or contact us and a member of our prepress team can generate a proof and provide feedback on any technical issues we see with your design. 

How will I know the colours and resolution on my finished box will look the same as what I see on my screen?

We employ rigorous colour management processes in our production facilities to ensure your design is reproduced as you wish.  In addition to seeing a rendering visually customized for your chosen material; the paq design space allows you to view exactly what will be produced, as well as generates a proof for you to review before checking out. This process will ensure you are able to catch any issues with resolution, blurriness, or colour.  It can also give you one last chance to make sure you’ve spelled everything correctly, that your lines are the right thickness, and that your bleeds are how you want them. We inspect all materials before printing and shipping, to ensure that you receive exactly what you ordered.

Can you print inside the box?

Absolutely, that’s the fun part!  We offer both 1-sided and 2-sided printing. 

Don't see your question?

Looking to ask something more specific? You can reach us through our contact form - we will get back to you within 24 hours!